Clearer online help reduces costs and satisfies employees
A leading telecommunications corporation asked Learning Communications to improve the online help system for call center staff. Our goal was to reduce costs related to incorrect orders, customers recalling for clarification, and Help Desk support.
A potential ROI of $3 – $11 million over three years
Our team simplified the content, navigation, and visual display of strategic documents in the online system. We also prepared a standardized template for all call center documents. User testing demonstrated that, by using our services, the call center could decrease errors on orders and repeat calls from customers, lower support costs, and increase employee satisfaction.
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“You have helped us to see that clear, employee- driven communications can be a key business opportunity and a value- added service.”
– Senior Manager at
Call Center
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